‘The single biggest problem in communication is the illusion that it has taken place.’ - George Bernard Shaw

We’re offering you an accredited certificate in conflict resolution for just €11, saving you 95% off e-Courses4You’s price of €200.48 (converted using xe.com; correct as of 4.1.18).

Whether personal or professionally, the ways in which we communicate lead to different results and levels of understanding, and this can often lead to conflict. With this accredited online course, you’ll learn crucial skills to help improve your verbal and non-verbal communication - and reduce tensions between you and those around you. All the course materials are completely online, so you can study at your own pace, and you’ll even receive a certificate at the end!

• Getting Started
• Introduction to Conflict Resolution
• Effective Conflict Resolution Styles
• Creating a Communicative Atmosphere
• Mutual Understanding
• Focusing on Individual and Shared Needs
• Analysing to the Root Cause
• Create Options
• Solution Building
• The Short Version of the Process
• Additional Tools
• Wrapping Up