We offer a no-quibble 14 day money back guarantee on all unredeemed vouchers (starting from the day after the day you receive your voucher) whereby if you originally paid in cash, you can receive a 100% cash or 100% Deal Credit or, if you paid using Deal Credit, you can receive a 100% Deal Credit.
Please bear in mind, cash refunds could take up to 10 days to process while Deal Credit is usually applied instantly, subject to qualifications. All refund requests must be made using this form. Please include the order number, the voucher code and, if you originally paid in cash, your preferred payment method. Refund requests received 15 days or more after the day after the day you received the voucher are considered on a case by case basis.

Just use the 'Claim Credit' button on any deal page (towards the bottom left) to redeem your voucher for Deal Credit. Between 1 and 30 days after you receive your voucher you can exchange your unredeemed voucher in return for 100% Deal Credit. From 30 days after you receive your voucher and before it expires you can exchange for Deal Credit to the value of 50% of what you paid for the voucher.

Sadly not. Expiry dates are made very clear on the voucher itself, and they must be used before the expiry date passes.

If you have received your product and then subsequently want to return it, you will need to contact the merchant who supplied it to you directly.