LivingSocial Mystery Holiday Terms & Conditions
(A) Mystery Holiday: Enter the LivingSocial Mystery Holiday draw to win one of the 60 destinations available.
Redemption Link -
https://bit.ly/3O9Fk7V
Win holidays to New York, Dubai, Barbados and more for just £99pp! Holidays include return flights and accommodation.
(B) Holiday Promoter: LivingSocial, 69 Dalston Lane, Hackney, London, E8 2NG.
(C) Holiday Provider: Weekender Breaks, Central House, 1 Ballards Lane, London, N3 1LQ
(D) Order: This refers to the total number of vouchers purchased by one customer in the same name.
Opening & Closing Dates
Mystery Holiday (A) opens on Monday 17th July 2023 for voucher purchase via the LivingSocial website (www.livingsocial.co.uk).
Mystery Holiday will close on online by 23:59 on Sunday 14th August 2023.
Entering the Mystery Holiday Draw
Mystery Holiday (A) is open to UK, Channel Islands and Isle of Man residents aged 18 years or over.
By purchasing the Mystery Holiday (A) voucher customers are deemed to accept and are bound by the terms and conditions of the holiday promoter (B) and holiday provider (C).
Mystery Holiday (A) destinations are based on two adults sharing, and therefore customers must purchase two vouchers to qualify for the £99pp or £129pp rate advertised.
Customers are welcome to purchase a single entry voucher however; a single supplement fee will be advised at the time of booking with the holiday provider (C).
Customers are also welcome to purchase three or more vouchers however; customers who plan to travel with three or more passengers under the same itinerary do not qualify to receive tier 1 holidays (outlined further below) this includes but not limited to Thailand, Dubai, Barbados, New York, Las Vegas & Mexico. Customers will be drawn another destination at random.
There is no maximum number of vouchers that any one person may obtain.
How to enter the Mystery Holiday (A) Draw
To enter the Mystery Holiday (A) Draw online visit the link below, select your preferred dates, and number of vouchers (passengers) you would like to purchase. You can also enter via the app.
https://www.livingsocial.co.uk/deal/travel/european-city-breaks/other-cities/e/mystery-holiday-deal
Once purchased the customer will receive their voucher codes, along with a link for redemption. Customers must redeem their vouchers within 48 hours using the link provided. Customers will be asked to complete information relevant to their holiday booking. Customers who do not complete the redemption process within 14 days of their purchase date will not be entitled to a refund.
Mystery Holiday (A) Draw Selection & Notification
Mystery Holiday (A) destinations (outlined below) are drawn in advance and allocated based on the order that the customer purchases.
Every order (D) made online or through the app, subject to eligibility and compliance with all applicable terms and conditions, will receive one holiday from the list of holidays outlined further below. Holidays are drawn at random from among all eligible entries received.
The Mystery Holiday (A) draw is based on 1000 holidays (2000 vouchers/passengers). For the avoidance of doubt, due to the nature of the draw, if the deal does not sell out and fewer than 1000 holidays (2000 vouchers/passengers) are purchased, there is no guarantee as to which holiday will be assigned to customers as the holiday allocated will be drawn at random. Alternatively if the mystery holiday should sell more than 1000 holidays (2000 vouchers/passengers), purchases after the initial 1000 holidays (2000 vouchers/passenger) will be entered into a separate draw.
The Mystery Holiday (A) deal is sold across multiple websites and therefore the number of vouchers sold will reflect the total number sold across all websites.
The holiday provider (C) will aim to contact all customers within 5 working days from the date they have completed the redemption process including the online form (Wufoo form). From time to time this deal receives a high level of demand and waiting times can increase to 10 working days.
Customers will be contacted via text message, telephone and email as provided within the redemption information.
Customers are advised to check their voicemail and email junk folders for communication from the holiday provider (C).
Where the holiday provider (C) can provide evidence they have tried to contact the customer within the timeframe outlined above, the customer will not be entitled to any refund.
Holiday Inclusions & Restrictions
Each customer will receive one holiday per order (D) made online or through the app from the list of holidays outlined further below. Holidays are based on two adults sharing.
Each customer will receive hotel accommodation and return economy flights from a London airport. London airports include but not limited to Heathrow, Gatwick, Luton, Stansted and Southend. Customers may request specific London airport departures however this is subject to availability and may incur an additional charge.
Holidays are valid on selected flights only, see further below.
Customers can choose to travel from regional airports including but not limited to Edinburgh, Glasgow, Newcastle, Manchester, Liverpool, East Midlands, Birmingham & Bristol. Travelling from regional airports will incur an additional charge of £40 to £60pp. Final costs will be provided to the customer at the time of booking with the holiday provider (C).
Holidays are valid on selected flights only; further charges may apply for alternative flights. Final costs will be provided to the customer at the time of booking with the holiday provider (C).
Airlines included are at the sole discretion of the holiday provider (C) and may include a stopover of up to 6 hours for long haul flights. Airline information will be provided to the customer at the time of booking. All flights include basic hand luggage; customers are advised to check with the flight provider for specific weight and size restrictions.
Hotel accommodation included is indicated within the holiday list below. If for any reason, where the hotel accommodation cannot be fulfilled (including availability) by the holiday provider (C) an alternative property of the same standard will be provided to the customer.
Hotel accommodation is based on double occupancy. Customers who have purchased a single voucher will incur single supplement charges. Customers who have purchased three or more vouchers to travel on the same itinerary may incur further charges for larger occupancy rooms or additional rooms required.
Where possible the holiday provider (C) will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider (C) that do not match those times in resort and booking confirmation has been issued, the customer is not entitled to a refund. The holiday promoter (B) and holiday provider (C) cannot be held accountable for flight delays or cancellations, which affect time in resort.
Holiday destinations to be awarded may not be identical to those depicted which are intended to be only representative.
Travel Dates
Customers who have purchased £99pp will travel within the off-peak season including the following dates; Sep 20-30, 1-20, Oct, 1-30 Nov, Dec 1-15 2023, Jan 10-31, Feb 1-10 & 20-28, Mar 1-15.
Customers who have purchased £129pp will travel within the peak season including the following dates; Apr 10-30, May 1-15, Jun 20-30, Jul 1-15 2024.
The holiday provider (C) will always endeavour to offer customers their preferred travel dates however this is not always possible. Customers should be prepared to travel within the travel dates as per their purchased price outlined above.
Customers will not be entitled to a refund for any reason relating to their preferred travel dates.
Booking your Holiday
Once the customer has been allocated their holiday and the itinerary has been confirmed with the holiday provider (C), customers are not entitled to a refund with the holiday promoter (B). After customers have confirmed their holiday with the holiday provider (C) they will now be subject to the (C) terms and conditions of the holiday provider. The (C) terms and conditions of the holiday provider will be issued to customers upon booking the holiday.
Mystery Holiday Destinations
Every customer will receive one of the holidays listed below per order (D). Holidays are split into three tiers of destinations. The number of holidays available by destination per 1000 holidays (2000 vouchers/passengers) is outlined below.
Tier 1 Holidays
1 Holidays to Dubai at the Citymax Hotel Bur Dubai / Ibis Dubai Al Barsha Hotel
1 Holidays to New York at the Row NYC / The Park Ave North Hotel Upper East Side
1 Holidays to Barbados at the Time Out Hotel / Coral Mist Beach Hotel
Tier 2 Holidays
1 Holidays to Reykjavik with Northern Lights at the Arctic Comfort Hotel / Center Hotels Klopp
1 Holidays to Crete at the Club Lyda Hotel / Horizon Beach Hotel
1 Holidays to Ibiza at the Invisa Ereso Hotel / Hotel Coral Beach by Llum
1 Holidays to Algarve at the Be Smart Terrace Algarve / Auramar Beach Resort
1 Holidays to Cyprus at the Paphiessa Hotel / Basilica Holiday Resort
1 Holidays to Chocolate & Cheese Train at the Ramada Encore by Wyndham Geneva / Hotel Bon-Port
Tier 3 Destinations
34 Holidays to Venice at the Hotel Aaron / Hotel Kappa
28 Holidays to Rome at the Romoli Hotel / Hotel Pyramid
27 Holidays to Milan at the Hotel Ornato / B&B Hotel Milano San Siro
25 Holidays to Lake Garda at the Hotel Mauro / Hotel Alfieri Sirmione
24 Holidays to Lake Como at the B&B Hotel Como City Center / B&B Hotel Como
29 Holidays to Pisa at the B&B Hotel Pisa / Hotel La Pace
20 Holidays to Florence at the B&B Hotel Firenze Nuovo Palazzo di Giustizia / Hotel Jane
22 Holidays to Bologna at the Hotel Astor / B&B Hotel Bologna
25 Holidays to Naples at the B&B Hotel Napoli / Hotel Colombo
23 Holidays to Turin at the B&B Hotel Torino / Hotel Miramonti
24 Holidays to Trieste at the Best Western Hotel San Giusto / B&B Hotel Trieste
20 Holidays to Palermo at the Hotel Tonic / Hotel Joli
28 Holidays to Genoa at the Best Western Hotel Porto Antico Genoa / Hotel Bellevue
19 Holidays to Bari at the Best Western Hotel La Baia
25 Holidays to Berlin at the Novum Hotel Gates Berlin Charlottenburg / Comfort Hotel Lichtenberg
19 Holidays to Frankfurt at the The Domicil Hotel / Niederraeder Hof
15 Holidays to Cologne at the Holiday Inn Express Cologne / Flandrischer Hof
16 Holidays to Munich at the Hotel NH Munchen City Sud / Mercure Hotel Munchen Ost-Messe
20 Holidays to Hamburg at the Novum Hotel Graf Moltke Hamburg / Novum Hotel Kronprinz Hamburg Hauptbahnhof
11 Holidays to Bremen at the Best Western Hotel Heide / Best Western Hotel Achim Bremen
24 Holidays to Barcelona at the Tres Torres Atiram / Sunotel Aston
16 Holidays to Madrid at the Vertice Roomspace / Holiday Inn Express Madrid - Getafe
10 Holidays to Valencia at the Hotel Villacarlos / ILUNION Valencia 3
12 Holidays to Seville at the Hotel Virgen de los Reyes / Duquesa Hotel
24 Holidays to Santander at the Hotel NH Ciudad de Santander / Abba Santander Hotel
15 Holidays to Girona at the B&B Hotel Girona 3 / Pierre & Vacances Blanes Playa
11 Holidays to Malaga at the Posadas De Espana Malaga / Hotel Zenit Malaga
22 Holidays to Vienna at the Hotel Pension Baron am Schottentor / ibis Wien Messe
19 Holidays to Sofia at the Best Western Lozenetz Hotel / Hotel Brod
6 Holidays to Paris at the Hotel Reseda
24 Holidays to Nice at the Hotel Esprit dAzur / Hotel Relais Acropolis
23 Holidays to Bordeaux at the Zenitude Hotel-Residences Begles
21 Holidays to Toulouse at the Zenitude Hotel-Residences Toulouse Fluvia
11 Holidays to Lyon at the Campanile Lyon Berges du Rhone / Campanile Lyon Centre - Gare Part Dieu
22 Holidays to Porto at the HF Tuela Porto / Hotel Aliados
23 Holidays to Lisbon at the Grande Pensao Residencial Alcobia / Empire Lisbon Hotel
21 Holidays to Algarve at the Best Western Hotel Dom Bernardo / Faro Boutique Hotel
20 Holidays to Bratislava at the ibis Bratislava Centrum / Vienna House Easy Bratislava
11 Holidays to Amsterdam at the Botel / Ibis Amsterdam City West
14 Holidays to Athens at the Hotel Parnon / Marina Hotel Athens
10 Holidays to Luxembourg at the ibis Esch Belval
5 Holidays to Brussels at the Hotel Catalonia Brussels
28 Holidays to Marrakech at the Riad Omar / Riad Dar Nabila
11 Holidays to Copenhagen at the CPH Studio Hotel / CABINN Copenhagen Hotel
10 Holidays to Aarhus at the Zleep Hotel Aarhus Viby
25 Holidays to Malta at the Relax Inn Hotel / Mayflower Hotel
9 Holidays to Pula at the Boutique hotel Villetta Phasiana
6 Holidays to Zadar at the Mediteran / Hotel Delfin
28 Holidays to Prague at the Botel Albatros
27 Holidays to Budapest at the Corvin Hotel Budapest
29 Holidays to Krakow at the Aparthotel Pergamin Hotel
Once customers have been advised of their holiday destination they will not be entitled to a refund on the basis they do not wish to travel to the destination drawn. From time to time where possible the holiday provider (C) will offer an alternative destination, however this is not always available and customers should be willing to travel to the destination drawn.
Any offer of an alternative destination will always be at the discretion of the holiday provider (C) and will always be the same tier of the destination drawn.
In the event the hotels listed above are not available at the time of booking, a suitable alternative of the same standard will be provided to the customer.
In the event customers are unable to travel to the destination listed above due to a change in foreign office advice, customers will be provided an alternative destination within the same tier of the destination drawn.
Holidays booked by the holiday provider (C) are financially protected by the ATOL scheme. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Further Terms & Conditions
The below terms and conditions is applicable for all purchases of the Mystery Holiday deal.
The holiday must be booked within 14 working days of being informed of your holiday destination, holidays that are not booked within this period, are non-refundable. For the avoidance of doubt, all elements of the holiday including flights and hotel must be booked at the same time.
The holiday may not be sold, traded, transferred, exchanged for cash (unless at the sole discretion of the holiday promoter (B) or holiday provider (C)) or rescheduled to dates not within the travel dates listed above.
The customer will be responsible for any itinerary change fees and cancellation once the holiday is booked with the holiday provider (2).
It is the responsibility of the customer to ensure that they and their companion(s) are available to take the holiday on the relevant dates.
The customer and their companion(s) must hold a current and valid passport and any other relevant travel documentation required for travel to and enter the holiday destination and to ensure that they and their companion(s) adhere to the visa entry requirements of their holiday destination.
Passports must be valid for travel with a minimum of six months on the date of departure from the UK when taking up the trip. It is the responsibility of the customer to (i) organize and pay costs associated with obtaining visas for themselves and their companion(s) (ii) ensure that themselves and their companion(s) are adequately insured including without limitation covering overseas medical costs, and (iii) ensure that themselves and their companion(s) adhere to the travel itinerary and other relevant safety instructions as set out by the holiday provider (C).
It is the responsibility of the customer to inform the holiday provider (C) of any wheelchair or similar access requirements for the customer and/or their companion(s) when taking up the prize, and to adhere to any applicable health and safety guidelines.
It is the responsibility of the customer to ensure that they and/or their companion(s) adhere to the visa entry requirements of their holiday destination. It is the responsibility of the customer to adhere to the local laws in their holiday destination.
Particular attention should be given to the travel advice. https://www.gov.uk/foreign-travel-advice
In the event the holiday should be affected by a change in foreign office advice, the customer should seek advice from the holiday provider (C) as to how their holiday is affected and discuss alternative travel arrangements. If foreign office advice should advise against all but essential travel to the holiday destination the customer will be entitled to a full refund for the voucher cost from the holiday promoter (B) and any additional purchases from the holiday provider (C). Customers will not be entitled to a refund if the foreign office advises it is safe to travel to destination.
In the event the holiday should be affected by a flight schedule change the customer will be provided with a suitable alternative. A suitable alternative would include a flight time change within 12 hours of the original flight time, from the same airport but could include a change of airline. Where the new schedule time is not within this period the customer will be entitled to a full refund. Schedule changes can affect time in resort, where possible the holiday provider (C) will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays.
Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider (C) that do not match those times in resort and booking confirmation has been issued the customer is not entitled to a refund. The holiday promoter (B) and holiday provider (C) cannot be held accountable for flight delays or cancellations, which affect time in resort.
Where hotel accommodation cannot be fulfilled for any reason the customer will be provided with an equivalent hotel of the same standard.
The holiday excludes ground transport to and from the airport in the UK, airport lounges, fast track airport security, local resort taxes or fees, meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations and any other charges and items not otherwise described above.
Lost or stolen tickets, travel vouchers or certificates or similar items will not be replaced once they are in the customers possession.
Customers are entitled to a change of mind refund within 14 days of their purchase date before the redemption process has taken place. All Mystery Holiday (A) vouchers are automatically redeemed on the day of the draw. Once redemption of the voucher has taken place customers will no longer be entitled to a change of mind refund.
By entering the mystery holiday (A) draw, you agree that Weekender Breaks may contact you via email, phone, and mail in connection with the holiday draw in accordance with the LivingSocial privacy policy.