Learn how to be the best in the bizz with an online course…

We're offering you an online customer service training course for €8, saving you 60% off Mandatory Training’s price of €19.99.

Modules:

• Module One: Getting Started
• Module Two: Who We Are and What We Do
• Module Three: Establishing Your Attitude
• Module Four: Identifying and Addressing Their Needs
• Module Five: Generating Return Business

Module Six: In-Person Customer Service

Module Seven: Giving Customer Service over the Phone

Module Eight: Providing Electronic Customer Service

Module Nine: Recovering Difficult Customers

Module Ten: Understanding When to Escalate

Module Eleven: Ten things You Can Do to WOW Every Time

Module Twelve: Wrapping Up